Feds Propose Ban of Hard Sell on Private Medicare Plans
The federal government is likely to put the kibosh on aggressive sales tactics that have been used to push privately managed Medicare plans, the Centers for Medicare and Medicaid Services said yesterday.
Cold calling would be out, as would selling at health fairs and in waiting rooms. If a potential customer agreed to a meeting to discuss one Medicare product (the Part D drug benefit, for example), the salesperson wouldn’t be allowed to also pitch a second product, (such as a Medicare Advantage plan to cover other health expenses).
And companies that sell Medicare Advantage plans would have to get rid of commission structures that reward salespeople for churning customers from one plan to another, year after year.
The proposal isn’t a big surprise. As the WSJ points out, the insurance industry itself proposed a similar set of restrictions earlier this year, amid complaints from state officials and some congressmen that complicated plans were sometimes being foisted on senior citizens who weren’t always aware of what they were getting into.
And UnitedHealth, the biggest seller of Medicare Advantage plans, says it has already moved to a commission structure that discourages churning, the WSJ says.
The industry has a particular incentive to make nice with the feds on this stuff. Democrats have questioned the cost of Medicare Advantage, which is higher than traditional Medicare. And with Congress looking for a way to avert a planned Medicare pay cut to doctors, trimming some of cost on Medicare Advantage may prove an appealing option.
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Why insert a private insurer between the federal government and the consumer at all? Doesn’t that by definition raise the cost?
It actually decreases the cost and send the risk to a private insurer instead of the government assuming the medical risk for an increasing portion of our population.
While I doubt the program saves the government money, I know the program has messed up many seniors. Seniors sign up without knowing what they signed up for, and sometimes are enrolled without even knowing they have been enrolled. These programs are a money windfall for insurance companies.
Don’t fool yourself this is another pay off the insurance companies are making to the feds to take advantage of seniors. If there is a fair marketplace then every plan gets discussed but by limiting how, when and why these plans are sold the insurance companies have ultimate control. This way at the end of each year the insurance companies can decrease benefits without the seniors finding out until it is too late and they are locked in another year. Limited how a senior can find out about what is available to them is always in the best interest of them because seniors can’t make solid choices for themselves. Seniors should be outraged by this!
Real, you obviously don’t have an understanding of how Medicare Advantage products are administrated. The reason why these products exist is due to the fact that the federal government can’t figure out how to administer Medicare and sees the crest of the “baby boomers” on the horizon. In regards to the senior’s capacity to make a decision, the changes to the plan that occur each year are spelled out by the carrier by law in an annual notice of change document that is sent to the client. Part of the challenge that the seniors face that is never discussed is the fact that seniors that have previously become eligible for these plans are given, by Medicare guideline, a six week window from 11/15 to 12/31 to make a decision to move from one plan to another. Factor in Christmas, New Years, Thanksgiving and weekends and it gives the client about 20 days to make a decision that will impact them for the remainder of the year.
I do not think the government should ever have gotten into a program for the seniors. Let us keep the Medicare as it is and possibly a prescription for those who have none but most everything I saw did not have my prescriptions listed anyway. I am for the government leaving the Medicare alone for most people just do not understand insurance anyway, All they have done for me is to now make me schedule an appointment just to get a new prescription and this appt. will cost an office visit but you see no doctor.
“REAL” needs to get real. “Scott” only gave part of the recipients rights. In addition to the change “Scott” mentioned, If a medicare recipient is on a Medicare Advantage plan they can make one change to another plan during the first quarter of the following year. (deadline March 31) The plan they are moving from must mirror the selection of part d as their first plan. (if they had part d before they must have part d after this one switch) The change is effective the first of the following month they apply for the change. This allows recipients to get out of a plan they misunderstood. Also Medicaid recipients do not have a lock-in. Even traditional Medicare is admistrated by private insurance companies, but the government instead of private insurers is at risk. So if there is a virus outbreak, (pneumonia, flu, etc) the government takes the beating. If the recipient is on a Medicare Advantage plan that plan takes the loss. The benefit to the government is they can get a grip on their budget from year to year if they have more people on Medicare Advantage.
We should also ban all the religions from hard sell techniques, all of the major religions are based on fiction and myth, and none of them have a shred of factual evidence to back them up. We should ban religions from door knocking, preaching in the streets and grooming children to believe that myth is fact in our schools, only proven fact should be tought to children as being actual fact.
Seniors and the disabled on Medicare are craving someone to trust when it comes to their healthcare. I am a trusted agent who enrolls Medicare Beneficaries in the appropriate Medicare Advantage
Plan. I meet them face to face, answer all their questions and most important-
provide customer service post enrollment. My clients are very grateful for all the extra benefits they have with their Medicare Advantage Plans. Without a Medicare Advantage Plan or Supplement they would be in for a big surprise should they need hospital care and still be only on Medicare.
It is obvious to me that we will limit senior access to medical doctors if physician reimbursement is cut. I have reviewed literature about Medicare Advantage plans and agree they are helping seniors avoid deterioration of health and more costly hospital stays due in large part to chronic care coordinators. These people advise seniors on the best practices to manage their conditions. I hope we can continue helping these seniors. I am in favor of giving seniors choice in selecting original Medicare, Part C plans or Medicare supplements.
In my earlier comment I stated the valuable benefits that come along with a Medicare Advantage Plan. I also believe the insurance companies need to put a major effort into easing the frustration level of the Primary Care Pysicians. They are frustrated not only with their reinbursement rate but also the time it takes to get reinbursed. Usually the later is a result of incorrect coding or an outdated billing system. A provider relations person from the insurance company assigned to
each office would be a great help.
The staff also needs to have easy access to all of the providers in the plan’s network so they can arrange Home Health or order Medical Equipment easily in order to move on to the next patient. I worry in the future my biggest struggle as an agent will be finding a doctor for my client.
I am also trusted agent who care about my clients needs. My clients are very please with their Medicare Advantage Plan without these extra benefits they would be in a financial burden should they need hospital care. I agree that seniors should have a choice in selecting their additional coverage. I also would like an easier way to provide seniors information about these different choices they have in choosing a MA or MAPD Plans. Cold calling should be allowed with proper scripts from each insurance company.
WSJ's Health Blog offers news and analysis on health and the business of health. The lead writer is Jacob Goldstein. He came to The Wall Street Journal from the Miami Herald, where he was a medical writer. Scott Hensley, who covered the drug industry as a reporter for the Journal for seven years, is the editor and also a contributor. The blog also includes contributions from other staffers at the Journal, WSJ.com and Dow Jones Newswires. Write to us at